Return policy

Return policy

Regardless of whether you made the purchase as an individual or on behalf of a company (legal entity), you have the right of return within 15 calendar days from the date of receipt of the product, for any product purchased on the website

The right of return within 15 days does not affect the legal right of withdrawal within 14 days according to GEO 34/2014.

In order to accept the return, the product must be in the same condition in which it was delivered: unused, without signs of use, without bumps or scratches, accompanied by all the accessories with which it was delivered, in the original packaging plus a packaging that ensures transport in good conditions, if applicable.

To return a product, regardless of the reason, it is done by completing this questionnaire .

The return shipping cost (from the customer to SmartDecorations (MAPO SALE) ) will be borne by the customer if the reason for the return is determined exclusively by the customer.

After checking the returned product, its value will either be refunded or compensated with the delivery of other products chosen by you.

The return settlement period is 30 days from the date of receipt of the product by SmartDecorations (MAPO SALE) .